How do you organise handover after delivery?
Ask the receiving team to handle a simulated incident. They should find the documentation, contacts and access they need. The difficulties they encounter give you a more useful correction list than a training certificate alone.
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How do you scope your first business application?
Choose one complete workflow and three representative cases. For each, specify who decides, what data is needed and what counts as an acceptable result.
When should you replace Excel with business software?
If three people edit the same case and nobody knows which version is authoritative, test a shared workflow with history and permissions.
When should you seek an independent launch review?
Seek a review when release changes a critical workflow or rollback remains theoretical.