How do you track requests across multiple sites?
In an illustrative multi-site workflow, each request has a location, an owner and a deadline. A reopened request keeps its history. Test a transfer between sites and check that the deadline remains visible after reassignment.
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Which metrics can you compare across sites?
Define the same start and end points. One site may measure from the initial call and another from registration.
How do you make a weekly review useful?
Show a deviation someone can act on. If requests are overdue, identify who can reassign the workload and count what remains next week.